Effective Date: 11/01/2023

At Jewels of Golf, we strive to provide you with high-quality golf equipment and a pleasant shopping experience. We understand that there may be instances where you need to return a product. This Return Policy outlines our guidelines for returning items purchased on our website, www.jewelsofgolf.com.

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1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be made within 15 days of receiving the product.

• The item must be in its original condition, unused, and in the original packaging.

• Any accompanying documentation, warranties, and accessories must be included.

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2. Return Process

If you wish to return a product, please follow these steps:

• Contact our customer support team at support@jewelsofgolf.com or call us at +1 (818) 581-1921 to initiate the return process.

• You will be provided with a Return Merchandise Authorization (RMA) number, along with instructions for packaging and shipping the item.

• Please clearly mark the RMA number on the package.

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3. Shipping Costs

• You are responsible for the cost of returning the item. We recommend using a trackable shipping service to ensure that the return is received.

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4. Refund Process

• Once we receive the returned item and confirm that it meets our return eligibility criteria, we will process the refund.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow 15 business days for the refund to be processed and reflected in your account.

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5. Non-Returnable Items

The following items are non-returnable:

• Customized or personalized products.

• Items that have been used, damaged, or are not in their original condition.

• Products that are returned after the specified return period.

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6. Exchange Policy

We do not offer direct exchanges. If you would like to exchange a product, you can follow the return process and then place a new order for the desired item.

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7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately, and we will assist you in resolving the issue.

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8. Changes to Return Policy

Jewels of Golf reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately.

9. Contact Information

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If you have any questions or concerns about our Return Policy, please contact us at:

• Email: support@jewelsofgolf.com

• Phone: +1 (818) 581-1921

• Address: 15878 Larkspur St. #C104, Sylmar, CA 91342

We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.

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